Carl F. Bucherer

1. How has Fiducia supported you?

In 2019, Bucherer looked for an integrated ERP solution to support the digital integration of our sales and distribution subsidiary in Hong Kong. Fiducia performed an in-depth analysis of our business operating model and implemented modules to support our order processing and finance management. Since the system went live, Fiducia was able to digitalise and manage our entire payroll process in a secured and timely manner.

2. What has been your highlight of working with Fiducia?

Looking back at the project’s milestones, the ERP go-live-date was certainly one of the great achievements. After three months of preparation, our colleagues were able to manage the entire operations using the system. While we went through a management transition phase in Hong Kong, the Fiducia team has provided continuous support before and after the implementation to facilitate this management and digital transition.

3. How have you benefited from Fiducia’s expertise?

Fiducia’s communication skills and solution-oriented mindset were some of the key success factors during the ERP implementation phase. We have been able to monitor the project remotely from Switzerland while receiving regular updates on the progress. Their ERP and finance teams have communicated with our organisation with a high level of professionalism and commitment.