Fiducia Staff Profile

At Fiducia, we are a multinational team of nearly 100 specialists and consultants. In each edition, we would like to introduce one of our team members to you.

Pinky Kwan, GM & Trade Services Manager

China Focus: What is your position and how long have you been with Fiducia?
Pinky: I have been with Fiducia for over 19 years working as Trade Services Manager and since 1993 also as General Manager of Fiducia Ltd. Since I started with the company our Trade Services department has grown from 3 back in 1987 to a current team of 22 based in Fiducia's 4 offices around China and Hong Kong

CF: What is your particular focus / area of expertise?
P: In the Trade Services Department we look after our clients trade business processes. Besides order placement and invoicing, it also involves initial factory audits in China, negotiation support with suppliers, quality control and managing the merchandising documentation process.

CF: What previous work experience have you had?
P: Before joining Fiducia I worked for a subsidiary of JD Hutchison Co Ltd. as Finance and Accounts Controller for 11 years starting from 1971. In 1982 I joined Diamond Way Ltd., a sister company of the Hong Kong Bed and Bath Co. Ltd. as administrator as well as controller of export and import business for 5 years. During this time I gained extensive experience in international trading and export commodities business.

CF: What do you regard as the greatest challenge in your job?
P: Working with our globally operating clients is a great challenge in the way that we are dealing at times with as many as 15 subsidiaries around the world. Different needs and cultural backgrounds have to be considered along the process to ensure a smooth transaction flow.

CF: What do you like about your job?
P: I like how through the close relations with our customers we naturally become an extended part of their teams. Many client relationships have been ongoing for years and we are being treated as part of the family.

CF: What is particularly interesting and challenging about working in the China market?
P: Even after many years of dealing with Chinese suppliers my motto has stayed the same: Everything is possible! Unexpected problems are the norm and each situation requires an individual approach to be solved. This is what keeps working in China so interesting and challenging.

CF: What projects are you working on now?
P: One of our current projects is a factory audit for a large Euopean client. As part of the process we will evaluate the factory based on its structure, organistion, administration, quality assurance, controlling facilities, building facilities, and environmental protection.

CF: Good luck!

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